Travel Services Agreement Template
A travel advisor sits between a client and a dozen suppliers whose terms you do not control. The agreement is where you make that boundary explicit, in writing, before anybody pays a deposit.
See the coursesEverything on this page is yours to copy and adapt. The courses cover the decisions behind it: what to charge, what to promise, and what to put in writing.
What yours needs to cover
- ✓ A scope section stating what you are planning and, just as importantly, what you are not
- ✓ Your planning fee, when it is payable, and whether it is refundable
- ✓ How commission works, disclosed rather than buried
- ✓ A clause passing supplier terms through, since airline and hotel change rules are theirs and not yours
- ✓ Cancellation and amendment handling, separating your fee from supplier penalties
- ✓ A travel insurance clause, including a signed decline if they choose not to take it
- ✓ Passport, visa and entry-requirement responsibility
- ✓ A limitation of liability clause that reflects your role as an intermediary
How to use it
- Send it with the first invoice, before any deposit moves.
- State the planning fee and its refundability in plain words. Most fee disputes are about whether the fee survives a cancellation.
- Pass supplier terms through explicitly. A client who has read that the fare is non-refundable argues with the airline rather than with you.
- Get the insurance decline signed. It is the single clause most likely to matter, and the one people skip.
- Have a local professional review the final wording once, because consumer travel law varies by country and state.
Travel Services Agreement Template FAQs
Do travel advisors need a client agreement?
Yes, and more than most service businesses, because you are selling something you do not control. When a supplier changes a schedule or refuses a refund, the agreement is what establishes whose obligation that was.
What is the most important clause?
The insurance one. A client who declined cover and then loses a non-refundable trip to illness will look for someone to hold responsible, and a signed decline is the difference between a sad conversation and a claim.
Is this an agreement I can sign as-is?
No, and no template should be. This page explains which clauses the agreement needs and why each one matters, so you can brief a lawyer cheaply or adapt a local agreement with your eyes open. Travel law differs by jurisdiction.
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